Privacy Policy

What is the purpose of our Confidentiality Policy?

CLV (Tut Tut), which manages the www.tut-tut.com website, attaches great importance to the protection and confidentiality of your personal data, which we consider to be a guarantee of reliability and trust.

In this respect, our Personal Data Confidentiality Policy is a clear demonstration of our commitment to the protection of personal data. the desire to ensure that CLV (Tut Tut) complies with the rules applicable to the protection of personal data and, more specifically, those of the General Data Protection Regulation («GDPR»).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data for the purposes of services that we provide.

Who is our Privacy Policy intended for?

Our Privacy Policy is aimed at you, regardless of where you live, as long as you are at least 15 years old, and you are one of our customers or a «simple» visitor at www.tut-tut.com.

If you are under the legal age detailed above, you are not authorised to use our services. without the prior and explicit consent from one of your parents or the person with parental authority, which must be sent to us by email to [email protected].

If you believe that we are holding personal data about your children without your consent, please contact us at the dedicated address detailed above.

Does our Confidentiality Policy apply to candidates for a position with us?

If you are a candidate to a position within SAS, you should consult our candidate« policy» which can be accessed at any time on our dedicated page at www.tut-tut.com and which details the processing carried out as part of our recruitment process.

Why do we process your personal data and on what basis?

We process your personal data mainly for the following reasons:

navigate our website, take advantage of our services and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms and conditions of use and our legitimate interest in providing you with the best possible service.
manage our customer service on the basis of the performance of the contract and our legitimate interest in responding as effectively as possible to your requests and complaints.
stay informed of our latest offers and events by email on the basis of our legitimate interest in retaining our customers and on the basis of your consent, if you are not yet a customer of our services.
stay informed of our latest offers and events by SMS on the basis of our legitimate interest in retaining our customers and on the basis of your consent, if you are not yet a customer of our services.
keep up to date with our latest offers and events by post, on the basis of our legitimate interest in building customer loyalty and prospecting for potential new customers.
stay informed of our latest offers and events by telephone, on the basis of our legitimate interest in building customer loyalty and prospecting for potential new customers.
record the conversations we have with you during our sales prospecting calls, on the basis of your prior consent.
manage invoicing and any outstanding payments, on the basis of our legitimate interest in obtaining consideration for the provision of our service and on the basis of our general terms and conditions.
follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks.
receive our newsletter which informs you of all news concerning our services on the basis of our legitimate interest in retaining our customers and on the basis of your consent if you are not yet a customer of our services.
operate the videos on our site on the basis of our legitimate interest in offering you content in video format.
make an appointment with our teams on the basis of our legitimate interest in offering you an easy way to make an appointment with us.
allow you to download documents on the basis of our general terms and conditions of use.
record the conversations we have with you in order to improve our customer service, on the basis of your prior consent and our legitimate interest in improving the quality of our service and training our staff.
send out satisfaction surveys on the basis of our legitimate interest in improving our services.
enable you to take part in our competitions, on the basis of our legitimate interest in organising them and the execution of the associated game rules.

How did we obtain your personal data?

Your data is collected directly from you if you are a customer of our services or a «simple» visitor to our website www.tut-tut.com and we undertake to process your data only for the purposes for which it was collected. reasons described above.

However, we may also obtain your personal data indirectly from partners if you have given your prior consent.

For professionals only, your personal data may also be processed indirectly in the context of trade fairs or social networks (e.g. Linkedin).

However, when you voluntarily publish content on the pages we publish on social networks, you acknowledge that you are fully responsible of any personal information you may transmit, whatever the nature and origin of the information provided.

What personal data do we process and for how long?

We have summarised the categories of personal data and their respective retention periods :

For individuals, personal identification data (e.g. surname, first name) and contact details (e.g. email address) will be kept for the duration of the service, plus the statutory limitation periods, which are generally 5 years.
For professionals, personal identification data (e.g. surname, first name, position, company, department, etc.) and contact details (e.g. e-mail address and business telephone number, etc.) retained for the duration of the provision of the service, plus the statutory limitation periods, which are generally 5 years.
Postal address for our commercial prospecting campaigns by post retained for a maximum of 3 years from the last contact we have had with you.
Telephone number for our commercial prospecting campaigns by SMS and telephone retained for a maximum of 3 years from the last contact we have had with you.
record the conversations we have with you during our sales prospecting calls, on the basis of your prior consent.
Email address, retained for a maximum of 3 years from the last contact we have had with you as part of our email prospecting campaigns, and kept until the end of your subscription to the newsletter. to receive our newsletter.
Statistical data relating to the viewing of our videos which are anonymised and stored indefinitely.
Managing our customer service on the basis of the performance of the contract and our legitimate interest in responding as effectively as possible to your requests and complaints.
Record the conversations we have with you in order to improve our customer service, on the basis of your prior consent and our legitimate interest in improving the quality of our service and training our staff.

Send out satisfaction surveys on the basis of our legitimate interest in improving our services.
Connection data (e.g. logs, IP address, etc.) kept for a period of 1 year.
Cookies which are generally kept for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookies policy, which can be accessed at any time on our website.
For guaranteeing and reinforcing the safety and quality of our services on a day-to-day basis (e.g. statistics, data security, etc.) on the basis of our legal obligations, our general terms and conditions of sale and our legitimate interest in ensuring the proper functioning of our services.

Once the applicable retention periods have expired, your personal data will be deleted. irreversible and we will no longer be able to communicate them to you after this period. At the most, we can only keep anonymous data for the purposes of statistics.

Please also note that in the event of litigation, we have an obligation to keep in full personal data concerning you throughout the processing of the file, even after the expiry of the retention periods described above.

What rights do you have to control the use of your personal data?

The applicable data protection regulations give you the right to specific rights that you can exercise, at any time and free of charge, in order to control the use we make of your data.

Right to’access and copy of your personal data, provided that this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence.
Right to correction personal data that is incorrect, obsolete or incomplete.
Your right oppose the processing of your personal data for commercial prospecting purposes.
For consumers only, the right to register for free on the Bloctel telephone marketing opposition list at www.bloctel.gouv.fr.
Right to request deletion (“right to be forgotten”) of your personal data that is not essential for the proper functioning of our services.
Right to limitation of your personal data, which makes it possible to photograph the use of your data in the event of a dispute over the legitimacy of processing.
Right to portability of your data, which enables you to retrieve part of your personal data in order to store it or transmit it easily from one information system to another.
Right to give guidelines what happens to your data in the event of your death, either through you or through a trusted third party or beneficiary.

For a request to be inclusion, It must be carried out directly by you to [email protected]. Any request that is not made in this way cannot be treated.

Requests cannot come from anyone other than you. We may therefore ask you to provide us with a proof of identity if there is any doubt about the applicant's identity.

We will respond to your request within earliest convenience with a limit of maximum period three months from receipt if the request is technically complex or if we receive many requests at the same time.

Please note that we can always refuse to respond to any request excessive or unfounded particularly with regard to its repetitive.

Who can access your personal data?

Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service.

We would like to make it clear that we we check all our technical service providers before recruiting them to ensure that they scrupulously comply with the applicable rules on the protection of personal data.

WE ALSO GUARANTEE THAT WE WILL NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR COMMERCIAL PARTNERS.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is exclusively hosted on servers located within the European Union.

We also do our utmost to use only technical tools whose servers are also located within the European Union. However, if this is not the case, we scrupulously ensure that they implement the necessary security measures. appropriate safeguards to ensure the confidentiality and protection of your personal data.

How do we protect your personal data?

We use every means at our disposal technical resources and organisational requirements to guarantee security of your personal data on a day-to-day basis and, in particular, to combat any risk of destruction, loss, alteration or disclosure.

Do we use cookies when you browse our website?

Please note that we use cookies when you browse our website. For more information, please consult our Cookie Policy.

Who can you contact to obtain more information about the use of your personal data?

To guarantee the protection and integrity of your data, we have officially appointed a Data Protection Officer (“DPO”) independent to our supervisory authority.

You can contact our DPO free of charge at any time at [email protected] to obtain more information or details on how we process your data.

How can you contact the CNIL?

You can contact the “Commission nationale de l'informatique et des libertés” (French Data Protection Authority)” or “CNIL” to the following address: CNIL Complaints Department, 3 place de Fontenoy - TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the Confidentiality Policy be modified?

We may amend our Privacy Policy at any time. at any time to adapt it to the new legal requirements as well as new treatments that we could implement in the future.

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Last updated on 28/04/2025