Terms and conditions of use
Table of contents
1. Preamble
The company CLV (hereinafter «Tut Tut»)
Tut-Tut publishes a platform for bringing people together, for the purposes of co-transportation, for the benefit of an Advertiser, of one or more parcels by a Co-transporter on the occasion of a journey made by the latter on a private basis for his own account.
The purpose of these General Terms and Conditions of Use is to govern access to and use of the Platform.
All Users of the Platform fully and completely accept all the provisions of the General Terms and Conditions of Use. They undertake to comply with the Ethics Charter contained therein.
By ticking the box indicating the sentence «By clicking on register, you confirm that you accept our General Terms and Conditions of Use» located on the registration page in order to validate it, all Users acknowledge that they are fully informed and that they are bound by all the provisions of the General Terms and Conditions of Use.
2. Definitions
In the Terms and Conditions of Use, words or expressions beginning with a capital letter
will have the following meaning :
«Announcement: means all the elements and data (textual and visual) submitted by a Shipper with a view to the co-transportation of one or more Packages, published on the platform
«Advertiser» : means an individual or legal entity who has registered on the Platform in order to benefit from the service, either as sender, recipient or third party.
«Kitty: means the virtual wallet of a co-transporter in which the Share of the Cost of the Races he has completed is stored.
«Ethical Charter : refers to the set of ethical rules that all Users undertake to strictly respect when using the Service and referred to in article 8.
«Collection key : means the code used to confirm collection of the Parcel by the Cotransporter.
«Delivery key : means the code used to confirm delivery of the Parcel by the recipient
«Parcels : means the «Goods» intended to be co-transported and which must not contain prohibited goods as listed in the appendix.
«Race» means the co-transport of a Parcel by a co-carrier
«Cotransporter» Private individual: refers to a private individual who has registered on the Tut Tut mobile application in order to ensure the delivery of one or more Packages during a private journey on their own behalf.
«Service charges» means the fees payable to Tut Tut in return for the matchmaking service and included in the Tariff.
«Cost sharing» Amount paid to the co-transporter from the Kitty to run the Race.
«Collection point» means the place indicated by the advertiser for collection of the parcel by the co-carrier
« Booking a Race »means the acceptance of an advertisement by a Cotransporter
«Service: means the establishment of a relationship between an advertiser and a co-delivery agent with a view to the delivery of one or more parcels.
«Platform» shall designate the Internet sites and/or mobile applications published by TUT-TUT
«Users» means an Advertiser, a Cotransporter, or any person using the service even if they do not hold an Account
«Validation of a Race» means confirmation of delivery of the Parcel by the recipient
3. Scope of the GCU Modifications
These GCU govern the terms and conditions of access to and Use of the platform and define the rights and obligations of Users when using the Services.
Tut Tut publishes a platform that puts people in touch with each other for the purpose of co-transporting parcels,
Users and co-transporters are solely and entirely responsible for their use of the Service.
Tut Tut does not intervene in any way in the agreement concluded between a Shipper on the one hand and a Cotransporter on the other hand, in respect of a Journey, the Service being limited to putting them in contact with each other to the exclusion of any other purpose, and cannot therefore be considered as a party to this agreement.
Tut Tut has neither the quality of transport company commissioned by the Advertisers, nor the quality of employer of Cotransporteurs, or more generally of agent or representative of its Users.
These GCU are in no way intended to govern the contractual relations between Users during a Race. In this context, Users act under their sole and entire responsibility, in particular in accordance with the provisions of the Civil Code relating to the law of obligations and contractual civil liability (article 1101 et seq. of the Civil Code).
Any use of the Platform is subject to these General Terms and Conditions of Use, which prevail over any other document, unless otherwise agreed in writing between CLV and the User. As these General Terms and Conditions of Use may be subject to change, the User is advised to consult them regularly and obligatorily before each use of the service.
4. Registration on the Site
4.1- Creating an account
To use the Services via the platform, Users must create an Account in one of the following categories:
«Individual advertiser»: natural person requesting the service on a private basis.
«Professional Advertiser»: a legal entity requesting the service as part of its professional activity.
«Cotransporter»: a private individual offering to make deliveries on private journeys on his own behalf.
Regardless of the account chosen, the User must meet the following cumulative conditions:
Be of legal age in your country; ;
Enjoy full legal capacity;
Have read and accept these Terms and Conditions and the Privacy Policy.
A Cotransporter, by his Registration, also declares on his honour :
Hold an appropriate and valid driving licence if they are racing in a motor vehicle; ;
Be the owner of the vehicle or use it with the express authorisation of the owner, and in all cases have valid insurance; ;
Have taken out and enjoy Civil Liability insurance,
Not acting in a professional capacity
Agrees to sign a direct debit mandate giving TUT-TUT the right to deduct the value of the parcel in the event of incidents (theft).
To create your Account, you must:
1/ Cotransporter
Register on the Cotransporte mobile application with Tut Tut
Provide valid identification (passport, ID card, residence permit)
Provide proof of address less than 6 months old (in the name of the co-transporter)
RIB in the same name
Sign the direct debit mandate
2/ Professional advertisers
Register on the website: https://plateforme.tut-tut.com/espace-pro/
Provide a KBIS less than 3 months old
ID of the manager or person in charge
Bank details if direct debit is chosen as the method of payment
3/ Individual advertisers
Register either on the https://plateforme.tut-tut.com/espace-particulier/
In some cases, you will be asked to provide proof of identity (passport, ID card, residence permit).
The User undertakes to provide the identification data required for the creation of the Account, which conforms in all respects to reality and, more generally, to the conditions set out in article
If any of the required information becomes out of date or is modified after Registration, all Users undertake to update their Account as soon as possible.
Each User also agrees not to create a false identity that could mislead Tut Tut and not to usurp the identity of another person or entity. In the event that a User provides inaccurate or misleading information, Tut Tut will immediately, without notice, suspend or close the Account of the User and deny access (temporarily or permanently) to the Service.
An individual who so wishes may register as an Individual Advertiser and also as a Co-transporter, in which case two separate accounts must be created.
4.2 - Checks
Tut Tut has implemented a system of verification of some of the information provided by Users for reasons of improving confidence and preventing fraud.
Any reference to «verified» information on the Website only means that a user has successfully completed the verification procedure. Tut Tut does not guarantee the veracity, reliability or validity of the information verified.
4.3 -Managing an Account
The Account is strictly personal and non-transferable.
When registering, the User chooses a username and password for which he/she alone will be responsible.
All Users undertake to keep their login and password confidential. The identifier and password relating to an Account may not therefore be shared, communicated or transferred to any other person, whether natural or legal, on pain of suspension or closure of the Account.
Tut Tut cannot be held responsible for the loss of the login and/or password (and the subsequent use of the Account and/or personal data of a User by a third party). In case of loss, the User can make a request via the platform to reset it.
The User acknowledges that data relating to the platform and/or his/her Account may be transferred and stored, for hosting or security purposes, in France or abroad.
5. Use of services
5.1 Submitting and confirming an Advertisement
In order to make a Delivery request, a Shipper must place an Advert on the Platform. Various criteria describing the Delivery must be entered, including the collection point, the destination, the type of parcel and the period of validity of the Advert.
The Fare for the journey is automatically calculated by Tut Tut in the light of the criteria entered, allowing the application of a price scale that takes these criteria into account. It is then displayed so that the Shipper can, depending on whether this Tariff suits him, confirm his Advertisement or not.
Upon confirmation of the Advertisement by the Advertiser, notifications are sent to all available Cotransporteurs corresponding to the criteria of the Advertisement.
5.2- Booking and running the Race
Booking a journey implies acceptance of the delivery conditions stipulated in the advertisement.
In accordance with the legal and fiscal regulations governing the co-transport of parcels, the co-transporter, before accepting a Journey, undertakes to ensure that the Share of the costs to which he is entitled complies with the concept of sharing his travel costs relating to the said Journey as referred to in Article L 3232-1 of the French Transport Code. .https://www.legifrance.gouv.fr/codes/section_lc/LEGITEXT000023086525/LEGISCTA000039675145/#LEGISCTA000039675145
A Collection Key is sent to the advertiser. This Collection Key must be communicated to the co-delivery agent when the Parcel is collected, and must be filled in by the co-delivery agent on the platform to enable the Race to start.
A text message is then automatically sent to the recipient to inform them of the start of the Race, including the Delivery Key.
On receipt of the Parcel, the recipient must give the Cotransporter the Delivery Key which the latter must enter on the platform in order to confirm delivery.
Tut Tut reserves the right to verify the services provided.
5.3- Cancellation of a validated Race
Any changes to the Advertisement are possible, except if they concern the collection and destination addresses, and/or the size of the parcel.
The modification is at the Advertiser's discretion from the Platform as long as the race has not been booked. In the event that the race is already booked, the Advertiser must contact Tut-Tut.
Race cancellation conditions are defined below:
5.3.1 - Cancellation of an advert with the status «awaiting courier» :
Waiting for a courier« means that no Cotransporter has booked the journey.
No charges will be applied and the Advertiser will be refunded the full Price.
5.3.2 - Cancellation of an advert with «reserved» status :
Reserved« status means that a Cotransporter has reserved the race.
If the cancellation request is made 1 hour or more before the start of the Race slot, the Advertiser will be reimbursed the full amount paid.
If the cancellation request is made less than 1 hour before the start of the Race, The Advertiser will be reimbursed for the fee paid, with the exception of the Service Fee which remains the property of Tut Tut.
If the cancellation request is made during the Race slot, The Advertiser will be reimbursed for the fare paid, with the exception of the Service Fee, which will remain the property of Tut Tut, and a cancellation fee of €5 including VAT for the Cotransporter who booked the journey.
5.3.3 - Cancellation of an advert with the status «in progress» or «delivered»:
The «in progress» status means that a Cotransporter is en route with the parcel.
Delivered« status means that the journey has been completed and confirmed by the Delivery Key.
No cancellations, amendments, requests for refunds or claims will be accepted.
5.4- Cancellation by a Cotransporter of a reserved journey
The Cotransporter can cancel the booking of a journey, before collecting the parcel, via the platform.
When collecting the Parcel to be delivered, the Cotransporter undertakes to check its condition and may refuse delivery if it does not comply with the description in the Request (dimensions, volume, weight etc). Or if the packaging of the Parcel does not allow it to be transported under good conditions. The Carrier must immediately inform Tut Tut by telephone during normal business hours or by email to : [email protected].
Tut Tut assesses at its sole discretion, on the basis of the elements at its disposal, the legitimacy of requests for reimbursement it receives as part of a claim.
Tut cannot guarantee Advertisers that a Co-transporter will always be able to make a delivery on their behalf and vice versa.
6. Financial terms and conditions
6.1 Registration
Registration on the Platform is free for users. Certain functionalities are reserved for professional advertisers subject to the signing of a partnership contract.
6.2 Rates - Contribution to costs
The fare includes :
Co-payment of Cotransporteur costs
Tut-Tut service charges
To allow payment, the Advertiser accepts that Tut Tut performs, when creating his Account, his registration to the services of STRIPE.
STRIPE's General Terms and Conditions of Use can be found at the link in article 5.4.
The Cotransporter's Share of the Expenses will be paid into their Kitty, which they can transfer to their bank account via the Platform.
6.3 Tut Tut service fees
In return for the Matchmaking Service, Tut Tut receives a Service Fee in the form of a commission subject to VAT, included in the Tariff paid by the Advertiser.
6.4 Management of financial flows
As a digital platform operator, Tut Tut does not handle any funds other than the Service Fees due to it and therefore does not collect the funds paid to Users.
For the management of payments between Users and the collection of Service Fees, Tut Tut uses the payment service provider STRIPE, which manages the various payments and financial flows.
Users' banking and payment information passes directly through STRIPE's bank servers and is subject to a security system.
STRIPE uses the SSL (Secure Soket Layer) protocol to encrypt credit card details. No credit card number is stored on Tut Tut's computer servers.
By using the platform and making use of STRIPE's payment services, Users undertake to read and accept STRIPE's general terms and conditions of contract, which can be accessed at the following link https://stripe.com/en-fr/connect-account/legal#translation.
7. User responsibility
7.1 - Use of the Platform
Tut Tut is bound by an obligation of means regarding accessibility to the Site.
In the event that access to the Platform is not possible, or in the event of technical problems of any kind, the User may not claim any damages and may not claim any compensation.
The User acknowledges that he/she has the necessary skills and resources to access and use the platform, and that he/she has checked that the computer configuration used does not contain any viruses and is in working order. They acknowledge that they have a sufficient Internet connection.
In the event that the Platform contains links to other sites, it is specified that Tut Tut has no control over the content of these sites, their legality, accuracy, relevance or access, and therefore assumes no responsibility in this regard.
7.2 - Use of the Services
The role of Tut Tut is limited to its role as operator of the online platform allowing only the connection of Users within the strict limits referred to in Article 2.
In any event, Users remain solely responsible and will deal with their own affairs without recourse to Tut Tut :
The details, photographs and, more generally, any data and information provided at the time of their Registration and mentioned on their Profile, both in terms of their veracity and legality and in terms of the rights of third parties,
The cancellation of a Race, for which only the consequences for the Fare payable are governed by these GCU in article 4.3.
The conduct of races that Tut Tut does not organize in any case, which it does not participate, which it has no power over the purpose or conditions of conduct as it is not a party.
Consequently Tut Tut can in no way be held responsible either contractually, or in tort, or criminally, for direct or indirect damage of any nature whatsoever, caused to Users, Packages transported and the goods they include, or any other third party on the occasion of a Race.
In this respect, it should be noted that the packaging of the Parcel is the sole responsibility of the Advertiser, who must take the utmost care.
Similarly, all Cotransporters are fully responsible for any breaches of the Highway Code that they commit.
The Tut Tut Connection Service does not include any insurance for the parcel or persons which would be provided by Tut Tut, each Cotransporter declaring on their honour that they have the required vehicle and civil liability insurance.
Tut Tut is not bound by any guarantee of any kind, either legal or contractual in respect of the goods transported.
the legal, tax or social status of Users, each User undertakes to complete his Registration in the category that corresponds to him (Private or Professional Advertiser, Cotransporter) and to respect, under this category, any regulation of any nature whatsoever that is applicable both in respect of its quality and the purpose of the service performed through the Tut Tut connection. In this respect, the user may refer to article 12 for further information.
verification by the Cotransporter, who is by definition a private individual, that the Contribution to the costs of the Journey is consistent with the concept of Sharing its travel costs referred to in Article L 3232-1 of the Transport Code. It should also be remembered that by virtue of these provisions, exceeding the annual ceiling for financial contributions received by a Cotransporter in respect of the sharing of expenses for the exercise of the activity of co-transporting parcels will result in the requalification of its legal status, in accordance with the regulations in force, for which Tut Tut can in no way be held responsible, where applicable, the Cotransporter being fully informed, by validating these GCU when registering, of its rights and obligations in this respect.
In accordance with its obligations as an online platform operator, Tut Tut invites Users to obtain information from the relevant authorities, in particular by following the links below:
for tax : impots.gouv.fr/portail/node/10841
for social obligations : https://www.urssaf.fr/portail/home/espaces-dedies/activites-relevant-de-leconomie.html
In any event, the liability of Tut Tut is limited to direct damages and may not exceed the price of the Race in connection with the damage.
8. User Content and Comments
8.1 - User content
As part of their use of the Platform, Users are required to post content on the platform (Advertisements, information on a journey by the Cotransporteurs, Comments, etc.).
In order to enable the provision of the Services and in accordance with the purpose of the platform, any User grants Tut Tut a non-exclusive license to use the content and data of any nature that they provide (hereinafter the «User Content») as part of their use of the Services.
In order to allow Tut Tut to distribute the content of the Platform via the digital network using any communication protocol (in particular the Internet and mobile networks) and to make it available to the public, the User authorises Tut Tut, for the entire world and for the entire duration of the contractual relationship with Tut Tut, to reproduce, represent, adapt and translate the User Content in the following way:
Tut Tut is authorized to reproduce all or part of the User Content on any digital recording medium, known or unknown to date, and in particular on any server, hard disk, memory card, or any other equivalent medium, in any format and by any process known or unknown to date, to the extent necessary for any storage, backup, transmission or downloading related to the operation of the Platform and the provision of the Service; ;
Tut Tut is authorized to adapt and translate the User Content, and to reproduce these adaptations on any digital medium, current or future, as stipulated in (1.) above, in order to provide the Services, including in different languages. This right includes, in particular, the right to modify the formatting of the User Content, while respecting the User's moral rights, in order to comply with the Platform's graphic charter and/or to make it technically compatible for publication via the Platform.
Tut Tut is authorized to publish the Comments, or any public content, on newsletters and any other communication media including partner sites Tut Tut. In this case, Tut Tut undertakes to quote the first name and the first letter of the last name of the author of the Comment.
8.2 - User comments
At the end of a Race, Advertisers can leave comments on the platform about the Cotransporteurs and vice versa.
All Users undertake to respect the principles set out in the Ethics Charter when writing their Comments.
Comments will be subject to technical validation by the editors or their team of moderators, who reserve the right to delete them.
9. Cancellation of Races, Suspension of Account, and Resolution
Tut Tut does its utmost to encourage Users to make responsible, high-quality use of its products.
of the Services and therefore requires compliance with the Ethics Charter and the commitments set out in appendix 2 of the GCU.
Any breach by a User of these GCU, and in particular but not exhaustively of the commitments set out in articles 3.1, 3.3, 9, but also in the event of too many negative ratings and/or comments, when carrying out a Race or more generally when using the platform, may result in :
- deprogramming of other Races of the User concerned,
- suspension of your Account; ;
- the discretionary, definitive and without notice deletion of his Account by Tut Tut as a termination hereof.
If Tut Tut also has knowledge that a User has behaved inappropriately or illegally before, during or after a Race, Tut Tut reserves the right to act accordingly and, in addition to the deletion of his Account(s), to provide the competent authorities with all data that will prove useful.
10. Ethics Charter - Specific commitments by Users
10.1 - Code of Ethics applicable to the running of a Race
When registering on the Platform, Users undertake to comply with this Code of Ethics drawn up by Tut Tut at all times when using the Service.
The User acknowledges and accepts that the Ethical Charter, established by Tut Tut with the aim of responsible use and quality of the Service, has contractual value.
TO DO!
All Users expressly undertake to respect the following commitments when using the Service:
When registering, provide accurate, sincere and true information concerning their identity, status or any other information; ;
Provide real, unfalsified and valid supporting documents; ;
To have ensured, prior to registration, the compatibility of the use of the Services with any commitment it has made to any person or entity, Tut Tut operates no control and disclaims any liability in this regard, more generally respect the rights of third parties; ;
Update your Account and Profile as soon as necessary to ensure that it reflects reality; ;
Use the Tut Tut Services for strictly personal purposes (i.e. for himself or for his company);
Adopt in all circumstances during the use of the Tut Tut Service, a loyal behavior, in good faith, in accordance with good morals, respectful of the law and any commitment it has made to any third party; ;
Not to publish any content, text or image, for which they do not have the rights or authorisation to use. If this were the case, the user would bear full responsibility under the law for the unauthorised use of this or these contents; ;
Comply with all applicable and current laws, including but not limited to laws relating to transport, privacy, intellectual property rights, tax laws and regulatory requirements.
NOT TO DO!
All users expressly agree not to use the Tut Tut service to :
Creating a false identity and thus a false Profile on the Platform, misrepresenting its identity, in particular but without limitation, by using a pseudonym; ;
Misrepresent their identity, status or any other information; ;
Adding inaccurate content or content that is not intended to be in a designated field (e.g. entering a telephone number in any field that is not intended for that purpose); ;
Create an Account for anyone other than yourself; ;
Create an Account, provide content or have a Parcel delivered that promotes any activity that is illegal or contrary to good morals,
Use or attempt to use the Account of another User; ;
Act dishonestly or with the deliberate intention of harming others, in particular by publishing inappropriate, inaccurate or reprehensible content at the time of Registration or during a Comment, or by delivering an illegal or dangerous Parcel; ;
Criticizing, harassing, denigrating or soliciting any person or entity, or harming them in any way whatsoever; ;
Act in a manner that is unlawful, defamatory, abusive, obscene, discriminatory, anti-competitive, unfair, counterfeit, contrary to public policy or in any other reprehensible manner; ;
Disclosing information that it is not authorised to disclose (such as other people's personal data or confidential data); ;
Violate in any way the intellectual property rights of others, including patents, trademarks, trade secrets, copyright or any other proprietary right or use the word Tut Tut, our logos in any trade name, e-mail or URL; ;
Unauthorised advertising; ;
Use his Account and Profile to promote an activity that does not fall within the scope of use of the Service, or that would encourage (even implicitly) Users to bypass or leave the Service; ;
Encourage you to bypass or leave the Site; ;
To offer Races outside the framework of the Platform, once the first contact has been established; ;
To cause any harm whatsoever to Tut Tut, its Website and its Services.
10.2 Specific commitments by Shippers
The Shippers undertake :
Not to present themselves as private individuals if they are professionals, failing which they will be subject to the penalties set out in article L 132-2 of the French Consumer Code.
To only request a Race for Parcels that do not contain illegal or prohibited items
To take the utmost care in packaging their Parcels, both for security purposes and to facilitate delivery.
To arrive at the agreed time and collection point
Do not contact a Cotransporteur without using the platform
10.3 Specific undertakings by Cotransporteurs
The Cotransporteurs are committed:
To use the Services and the Platform only to be put in contact, on a non-professional and non-commercial basis, with people whose Parcels they will be able to transport on a private journey and on their own account.
Tut Tut reserves the right to suspend the Account of a Cotransporter in the event that it uses a professional vehicle such as VTC or taxi, a company car or service and thereby generate a profit on the Platform. The Cotransporter undertakes to provide Tut Tut, on request, with a copy of his vehicle registration document and/or any other document which attests that he is authorised to use this vehicle on the Platform and does not make any profit from it.
Tut Tut also reserves the right to regulate the offers of Races available on the Platform for Cotransporteurs, which, due to the nature of the Races carried out, their frequency, the number of Packages transported or the amount of the Share of Expenses collected, would lead to a situation similar to a professional activity.
Take the utmost care in carrying out the race
Not contacting a Sender without using the Site
Take a photograph of the Parcel on departure and arrival
11. Right of Withdrawal
By accepting these Terms and Conditions, Users expressly agree that the Contract between them and Tut Tut consisting of the connection with another User, will be executed before the expiry of the withdrawal period, upon Validation of a Race, and expressly waives its right of withdrawal, in accordance with the provisions of Article L.221-28 of the Consumer Code.
12. Intellectual Property
The content of the Platform is the exclusive property of Tut Tut and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
This protection will cover all the textual and graphic content of the Platform, but also its structure, its source code, its name and its graphic charter.
Tut Tut also holds all rights to the French Tut Tut brand.
13. Complaints and disputes
13.1 - Resolution of disputes between Users
In the event of a dispute between Users, they undertake to seek an amicable settlement.
The status of Tut Tut being limited to its role as operator of online platform, it is recalled that its responsibility can not be sought in case of dispute relating to the execution of a Course.
However, in case of dispute between Users, Tut Tut may play an intermediary role in order to reach an amicable resolution of the dispute, without Tut Tut having any obligation, means or result, in this regard and does not make any particular commitment.
To this end and for any claim, the User may contact Tut Tut by email at the following address: [email protected], within a maximum of 24 hours of the event giving rise to the complaint, after which time the complaint will be deemed to have expired.
In this context, users are hereby informed and accept the following:
In case of absence of the recipient, during a Race at the address and time slot agreed, and without response from him after notification, the Cotransporter must notify Tut Tut via the application so that a solution can be found as soon as possible. In any event, the Race will be deemed to have been completed and the Fare for the Race will be payable by the Advertiser.
If the Sender selects the collection point incorrectly and the Cotransporter has not been informed before the time scheduled for the collection of the Parcel, the Delivery shall be deemed to have been completed and the Fare for the Delivery shall be payable by the Advertiser.
In the event of cancellation of the Race, the consequences are set out in Article 3.
In the event of damage occurring during the Race (to property or persons) Tut Tut cannot be sought for compensation in accordance with article 5.2. In addition, only the Co-Transporter's insurance can be called upon, as Tut Tut's service is limited to the role of platform operator ensuring contact and not the insurance of goods and persons during a Race.
In the event that the Cotransporter does not appear (failure to provide the Service) to carry out a validated Race, the Advertiser will be reimbursed the full Fare.
13.2 Resolution of disputes between consumer and non-professional Users and Tut Tut
Consumer and non-professional users are informed that they may in any event have recourse to conventional mediation in the event of a dispute with Tut Tut, in particular with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or with the existing sectoral mediation bodies, the references of which appear on the Website, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
14. Jurisdiction
All disputes arising from the use of the Services governed by these GCU, concerning their validity, interpretation, performance, termination, consequences and their consequences, and which could not be resolved amicably between Tut Tut and the User, will be submitted: to the competent courts under the conditions of common law, the Commercial Court of Avignon in case of dispute with a User having the status of: craftsman, merchant or commercial company.
15. Personal data
As part of your use of the Platform, Tut Tut is required to collect and process certain personal data.
By using the Platform and registering, the User acknowledges and agrees to the processing of their personal data by Tut Tut in accordance with applicable law and the stipulations of the Privacy Policy.
16. Nullity of a clause
If one or more clauses of these GCU are declared null and void by a court decision, this nullity shall not entail the nullity of all the other clauses, which shall continue to have effect.
17. About us (Legal notice)
The Service provided by Tut Tut to Users in application of these General Conditions of Use, are published by the company CLV, a simplified joint stock company with capital of 54,063 euros, having its registered office at 114 route des Remouleurs 84000 Avignon, registered in the Avignon Trade and Companies Register under number 887681 591 (Intracommunity VAT number: FR92 887 681 591) represented by its Chairman.
You can contact us at
By telephone: 04 88 60 39 60 Monday to Friday, 9am to 5pm. By email : [email protected]
The platform is published by CLV and hosted by AGS.
Last update: 28 April 2023
Appendix 1
List of prohibited goods
The following goods cannot be transported as Parcels:
products or objects containing hazardous materials, These include explosives, munitions, gases, solid and liquid inflammable materials, oxidising, toxic and/or infectious substances, corrosive or radioactive products,
- the animals, living or dead,
- the bank notes and coins,
- the drugs, narcotics and similar products,
- the weapons, even when dismantled.
Important information: The Advertiser will not be entitled to any compensation in the event of prohibited content being sent, and may be held liable.